Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the JASK Properties Ltd website (jaskproperties.co.uk) and our property management services. By accessing our website or using our services, you agree to be bound by these Terms.

JASK Properties Ltd is a company registered in England and Wales. We provide property management, lettings, and related services throughout the UK, with a focus on Southampton, Hampshire, and surrounding areas.

2. Definitions

• "Company", "we", "us", "our": JASK Properties Ltd
• "Client", "you", "your": Any person or entity using our services
• "Services": All property management and related services provided by us
• "Property": Any real estate managed or let through our services
• "Tenant": Any person renting a property through our services
• "Landlord": Any property owner using our management services

3. Services Provided

3.1 Property Management Services

• Full property management and maintenance coordination
• Tenant sourcing, screening, and referencing
• Rent collection and financial management
• Property inspections and condition reports
• Legal compliance and safety certifications
• 24/7 emergency maintenance support

3.2 Guaranteed Rent Schemes

• 3-5 year guaranteed rent agreements
• No void periods or rental arrears
• Property improvement and styling services
• HMO conversion and management

3.3 Tenant Services

• Fully furnished accommodation
• All-inclusive bills and utilities
• Weekly cleaning and maintenance
• Dedicated tenant support line

4. Website Use

4.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use the website in any way that violates applicable laws or regulations
• Transmit or procure the sending of any unsolicited or unauthorised advertising
• Impersonate or attempt to impersonate the Company or its employees
• Engage in any conduct that restricts or inhibits anyone's use of the website

4.2 Account Registration

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Booking and Payment Terms

5.1 Property Bookings

• All bookings are subject to availability and confirmation
• Payment must be made in full at the time of booking
• Booking confirmations will be sent via email
• Check-in and check-out times must be adhered to

5.2 Payment Processing

• Payments are processed securely through Stripe
• All prices are in British Pounds (GBP) and include VAT where applicable
• Payment confirmation will be provided upon successful transaction
• Failed payments may result in booking cancellation

5.3 Cancellation Policy

• Cancellations must be made at least 48 hours before check-in
• Cancellations within 48 hours may incur charges
• Refunds will be processed within 5-10 business days
• No-shows will be charged the full booking amount

6. Landlord Terms

6.1 Management Agreements

• Management agreements are typically for 3-5 year terms
• Properties must meet our quality and safety standards
• Landlords must provide all necessary legal documentation
• Regular property inspections will be conducted

6.2 Guaranteed Rent

• Rent is guaranteed regardless of occupancy
• Payments are made monthly in advance
• Rent reviews may occur annually
• Early termination may incur penalties

6.3 Property Standards

• Properties must comply with all relevant safety regulations
• Gas and electrical safety certificates must be current
• Properties must be in good decorative order
• We reserve the right to make necessary improvements

7. Tenant Terms

7.1 Tenancy Agreements

• All tenancies are subject to successful referencing
• Tenancy agreements must be signed before occupation
• Rent is payable monthly in advance
• Security deposits are protected in government-approved schemes

7.2 Tenant Responsibilities

• Keep the property in good condition
• Report maintenance issues promptly
• Allow access for inspections and repairs
• Comply with all tenancy agreement terms

7.3 House Rules

• No smoking inside the property
• No pets without prior written consent
• Respect for other tenants and neighbours
• No subletting or assignment without consent

8. Fees and Charges

8.1 Management Fees

• Management fees are clearly outlined in service agreements
• Fees may vary based on service level and property type
• Additional charges may apply for extra services
• All fees are subject to VAT where applicable

8.2 Tenant Fees

• No tenant fees are charged in accordance with the Tenant Fees Act 2019
• Security deposits and rent in advance are required
• Charges may apply for breach of tenancy terms
• Utility bills are included in our all-inclusive packages

9. Liability and Insurance

9.1 Our Liability

We maintain professional indemnity insurance and are members of relevant property associations. However, our liability is limited to the extent permitted by law.

9.2 Client Responsibilities

• Landlords must maintain appropriate property insurance
• Tenants should obtain contents insurance
• All parties must comply with health and safety requirements

9.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or pandemic restrictions.

10. Data Protection

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.

• We process data lawfully and transparently
• Data is only used for specified purposes
• We implement appropriate security measures
• You have rights regarding your personal data

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of JASK Properties Ltd and is protected by copyright and other intellectual property laws.

• You may not reproduce or distribute our content without permission
• Our trademarks and service marks are protected
• User-generated content may be used by us for business purposes

12. Complaints and Disputes

12.1 Internal Complaints Procedure

We have a formal complaints procedure to address any concerns about our services:

• Complaints should be made in writing to complaints@jaskproperties.co.uk
• We will acknowledge complaints within 3 working days
• We aim to resolve complaints within 15 working days
• A final response will be provided within 8 weeks

12.2 Alternative Dispute Resolution

If you are not satisfied with our response, you may refer your complaint to:

• The Property Ombudsman (TPO) for property management disputes
• The Property Redress Scheme for lettings disputes
• RICS (Royal Institution of Chartered Surveyors) for professional conduct issues

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or engage in any unlawful conduct.

• Termination does not affect accrued rights and obligations
• Certain provisions survive termination
• We may retain data as required by law

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.