Privacy Policy

1. Introduction

JASK Properties Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jaskproperties.co.uk, use our services, or interact with us.

This policy applies to all information collected by JASK Properties Ltd, a company registered in England and Wales. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Financial information (for credit checks and rent guarantees)
• Employment details and references
• Property preferences and requirements
• Booking and payment information
• Communication records and correspondence
• Emergency contact information

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system

2.3 Property Information

• Property ownership details (for landlords)
• Property condition reports and maintenance records
• Tenancy agreements and related documentation
• Insurance and safety certificate information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Property management and lettings services
• Tenant screening and referencing
• Rent collection and financial management
• Maintenance coordination and property inspections
• Processing bookings and payments

3.2 Legal and Regulatory Compliance

• Right to Rent checks and immigration compliance
• Anti-money laundering (AML) requirements
• Tax reporting and HMRC obligations
• Health and safety compliance

3.3 Communication and Marketing

• Responding to inquiries and providing customer support
• Sending service updates and important notices
• Marketing communications (with your consent)
• Property alerts and matching services

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To perform our contractual obligations to you
• Legal Obligation: To comply with legal and regulatory requirements
• Legitimate Interest: For our business operations and service improvement
• Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Credit reference agencies and tenant referencing services
• Payment processors and banking partners
• Maintenance contractors and service providers
• Legal and professional advisors
• IT service providers and cloud storage services

5.2 Legal Requirements

• Government agencies and regulatory bodies
• Law enforcement agencies when required by law
• Courts and legal proceedings
• HMRC for tax purposes

5.3 Business Partners

• Property owners and landlords (for tenants)
• Tenants (for landlords, where appropriate)
• Insurance providers
• Deposit protection schemes

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Generally, we retain data for 7 years after the end of our relationship, unless longer retention is required by law

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

9. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve our services
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to complain to the Information Commissioner's Office (ICO):